Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
anexya Support Portal
  1. anexya Support Portal
  2. anexya Support Portal

Deployment Technical Support

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"c08f1f14386831c288cb4293898d16bb9cdf41ca_lout","branding":{"id":"3","key":"cs","name":"anexya Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9dff28ef-2c39-4619-a5c0-d84a07620bad/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2YwODM1Mi0wMWEyLTRiNzAtOTViNi1lOTY3YTQwYzljMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkZmYyOGVmLTJjMzktNDYxOS1hNWMwLWQ4NGEwNzYyMGJhZCI6WyJyZWFkIl19LCJleHAiOjE3OTE3NjM1MjMsIm5iZiI6MTc5MTc2MjkyM30.16OdyIBYmKcdnzNg_fF-7hdodeYR2v4QYNcKVwzXsps&client=57f08352-01a2-4b70-95b6-e967a40c9c33&mode=fit","logoId":"9dff28ef-2c39-4619-a5c0-d84a07620bad","isLogoAvailable":true,"helpCenterTitle":"Welcome to anexya Support Portal","sharedPortalName":"anexya Support Portal","userInitialAnnouncementHeader":"What are troubleshooting articles?","userInitialAnnouncementMessageWiki":"<p>Troubleshooting articles helps customers work through common problems and find solutions on their own by reading common system encountered issues with a step-by-step guide for the proposed solution</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to anexya Support Portal","sharedPortalName":"anexya Support Portal","announcementHeader":"What are troubleshooting articles?","announcementMessage":"Troubleshooting articles helps customers work through common problems and find solutions on their own by reading common system encountered issues with a step-by-step guide for the proposed solution","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#16417c","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10578,"serviceDeskId":3,"name":"anexya Support Portal","description":"<p>Try browsing the troubleshooting articles for help. Didn't find what you're searching for? Raise a request for the Customer Support.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"68","name":"Deployment Technical Support","descriptionHtml":"","callToAction":"Deployment Technical Support","introHtml":"<p>Need help deploying, installing, or configuring a new or existing site? Select this to request assistance.</p>","icon":10753,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10753","groups":[4],"key":""},{"id":"67","name":"Edge Technical support","descriptionHtml":"","callToAction":"Edge Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10640,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10782,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782","groups":[4],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10778,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10778","groups":[4],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10768,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10768","groups":[4],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10772,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10772","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10753,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10753","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10760,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10760","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10774,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10774","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General Support"}],"orderMapping":{"4":[68,67,17,22,23,24,20],"5":[17,22,24],"7":[19,20,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7aaa667-71e3-321b-a861-301d7f571cf7","appLinkName":"System Confluence","appLinkUrl":"https://anexya.atlassian.net/wiki","spaceKey":"ACKB","spaceName":"anexya Customer KnowledgeBase","spaceUrl":"https://anexya.atlassian.net/wiki/spaces/ACKB","isServer":false},"labels":[],"projectKey":"ASP","serviceDeskId":3,"kbLinkDomainURLs":["https://support.portal.anexya.com","https://anexya.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2YwODM1Mi0wMWEyLTRiNzAtOTViNi1lOTY3YTQwYzljMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwOTg3MDE4NDYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTc2NDEyMywibmJmIjoxNzkxNzYyOTIzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.GJK6XgRXpwksdv_KnFjxtqiel0BpVM9TEnmVANNLf94","targetCollection":"upload-user-collection--1098701846","endpointUrl":"https://api.media.atlassian.com","clientId":"57f08352-01a2-4b70-95b6-e967a40c9c33","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"39216ce6-cf29-434f-803e-7e0994295ee5","name":"VSBL Cloud Troubleshooting Guides","categoryUrl":"https://support.portal.anexya.com/servicedesk/customer/portal/3/topic/39216ce6-cf29-434f-803e-7e0994295ee5","lastUpdated":"1695827342832","createdAt":"1646387635151"},{"id":"6c44736e-723a-47eb-84fa-6988ca32d08c","name":"VSBL Mobile Troubleshooting Guides","categoryUrl":"https://support.portal.anexya.com/servicedesk/customer/portal/3/topic/6c44736e-723a-47eb-84fa-6988ca32d08c","lastUpdated":"1695827357422","createdAt":"1646387643963"},{"id":"accf5db7-a72a-4d9b-8ff8-29d5284f7162","name":"VSBL Operation Server Troubleshooting Guides","categoryUrl":"https://support.portal.anexya.com/servicedesk/customer/portal/3/topic/accf5db7-a72a-4d9b-8ff8-29d5284f7162","lastUpdated":"1695827351534","createdAt":"1646387654859"},{"id":"86103c29-4fb9-47d1-81d0-6fc754cd4b4b","name":"VSBL Mobile Release Notes","categoryUrl":"https://support.portal.anexya.com/servicedesk/customer/portal/3/topic/86103c29-4fb9-47d1-81d0-6fc754cd4b4b","lastUpdated":"1708433688061","createdAt":"1708433583967"}]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":68,"projectId":10578,"issueType":{"id":"10212","name":"Support"},"form":{"name":"Deployment Technical Support","descriptionHtml":"","callToAction":"Deployment Technical Support","intro":"<p>Need help deploying, installing, or configuring a new or existing site? Select this to request assistance.</p>","instructions":"","icon":10753,"iconUrl":"https://support.portal.anexya.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10753","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/68","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/68","calendarParams":{"firstDay":0,"date":"2026-10-12T02:55:24+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7aaa667-71e3-321b-a861-301d7f571cf7","appLinkName":"System Confluence","appLinkUrl":"https://anexya.atlassian.net/wiki","spaceKey":"ACKB","spaceName":"anexya Customer KnowledgeBase","spaceUrl":"https://anexya.atlassian.net/wiki/spaces/ACKB","isServer":false},"labels":[],"projectKey":"ASP","serviceDeskId":3,"kbLinkDomainURLs":["https://support.portal.anexya.com","https://anexya.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2YwODM1Mi0wMWEyLTRiNzAtOTViNi1lOTY3YTQwYzljMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwOTg3MDE4NDYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTc2NDEyNCwibmJmIjoxNzkxNzYyOTI0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.8FtEw3BOoppZG0Xzumzy-hyY6GIVXiljKir-c9YqIc0","targetCollection":"upload-user-collection--1098701846","endpointUrl":"https://api.media.atlassian.com","clientId":"57f08352-01a2-4b70-95b6-e967a40c9c33","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-07-25T08:52:32.476965522Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[68],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Deployment Technical Support","submit":{"lock":true,"pdf":false},"language":"en-US","templateFormUuid":"d5699783-62ec-4634-8ce4-6edb227728b9"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b7e0280b-a3a8-4121-b52c-4e98070560cb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"f953d6d0-04c9-488f-bf2e-f789d2e9c2fc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"84a8e13a-236d-4d74-aede-2f96e93d0b0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"56745e4a-1965-41ea-bfeb-ba75d3f65dc8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"c20edf07-ceb0-43e0-b8e7-6e522d470680"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"4cf385c3-e7e6-43f5-b0a4-3469c503254e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"1c78e5a1-cca8-4067-acfb-b9d1d354e3d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"f0656f4c-74cf-4922-b7c5-9021d24d2fa6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"66e8f1b9-f2d4-4dc5-aea2-b7a6f73240b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"00d383f3-d13b-4c6c-9b67-12af9c396ae3"}}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"26":{"type":"at","label":"Additional attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Site","description":"Specify the site name or code","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Country","description":"Specify the country code and name. The input field must look like \"US - United States\"","validation":{"rq":true,"rgx":{"p":"[A-z]{2} - .+","m":"The country must be written like \"VN - Vietnam\". The first two characters are the alpha 2 country code, separater with - and then the country name"}},"choices":[{"id":"1","label":"Asia","other":false},{"id":"2","label":"Africa","other":false},{"id":"3","label":"North America","other":false},{"id":"4","label":"South America","other":false},{"id":"5","label":"Antarctica","other":false},{"id":"6","label":"Europe","other":false},{"id":"7","label":"Australia/Oceania","other":false}],"defaultAnswer":{"text":"US - United States"},"questionKey":""},"17":{"type":"da","label":"Deployment start date","description":"Specify the date in which the deployment is expected to start in UTC","validation":{"rq":true},"jiraField":"duedate","questionKey":""},"31":{"type":"at","label":"Carton label picture","description":"If scanning a carton label, please upload picture showing the label format","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"rt","label":"Contact list","description":"Specify the list of people to contact in this site. We recommend specifying their full name and email address.","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"da","label":"Deployment end date","description":"Specify the date in which the deployment is expected to end in UTC","validation":{"rq":true},"jiraField":"customfield_10418","questionKey":""},"15":{"type":"ts","label":"Project","description":"Specify the project or client name for which the deployment is taking place","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"rt","label":"Description","description":"Describe what needs to be done during this deployment. You can specify here if there's a tunnel or tabletop to be setup for example and what process they're using and at what time the deployment will occur","validation":{"rq":true},"jiraField":"description","questionKey":""}}},"uuid":"d5699783-62ec-4634-8ce4-6edb227728b9"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-07-25T08:52:32.476965522Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[68],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Deployment Technical Support","submit":{"lock":true,"pdf":false},"language":"en-US","templateFormUuid":"d5699783-62ec-4634-8ce4-6edb227728b9"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b7e0280b-a3a8-4121-b52c-4e98070560cb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"f953d6d0-04c9-488f-bf2e-f789d2e9c2fc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"84a8e13a-236d-4d74-aede-2f96e93d0b0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"56745e4a-1965-41ea-bfeb-ba75d3f65dc8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"c20edf07-ceb0-43e0-b8e7-6e522d470680"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"4cf385c3-e7e6-43f5-b0a4-3469c503254e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"1c78e5a1-cca8-4067-acfb-b9d1d354e3d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"f0656f4c-74cf-4922-b7c5-9021d24d2fa6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"66e8f1b9-f2d4-4dc5-aea2-b7a6f73240b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"00d383f3-d13b-4c6c-9b67-12af9c396ae3"}}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"26":{"type":"at","label":"Additional attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Site","description":"Specify the site name or code","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Country","description":"Specify the country code and name. The input field must look like \"US - United States\"","validation":{"rq":true,"rgx":{"p":"[A-z]{2} - .+","m":"The country must be written like \"VN - Vietnam\". The first two characters are the alpha 2 country code, separater with - and then the country name"}},"choices":[{"id":"1","label":"Asia","other":false},{"id":"2","label":"Africa","other":false},{"id":"3","label":"North America","other":false},{"id":"4","label":"South America","other":false},{"id":"5","label":"Antarctica","other":false},{"id":"6","label":"Europe","other":false},{"id":"7","label":"Australia/Oceania","other":false}],"defaultAnswer":{"text":"US - United States"},"questionKey":""},"17":{"type":"da","label":"Deployment start date","description":"Specify the date in which the deployment is expected to start in UTC","validation":{"rq":true},"jiraField":"duedate","questionKey":""},"31":{"type":"at","label":"Carton label picture","description":"If scanning a carton label, please upload picture showing the label format","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"rt","label":"Contact list","description":"Specify the list of people to contact in this site. We recommend specifying their full name and email address.","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"da","label":"Deployment end date","description":"Specify the date in which the deployment is expected to end in UTC","validation":{"rq":true},"jiraField":"customfield_10418","questionKey":""},"15":{"type":"ts","label":"Project","description":"Specify the project or client name for which the deployment is taking place","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"rt","label":"Description","description":"Describe what needs to be done during this deployment. You can specify here if there's a tunnel or tabletop to be setup for example and what process they're using and at what time the deployment will occur","validation":{"rq":true},"jiraField":"description","questionKey":""}}},"uuid":"d5699783-62ec-4634-8ce4-6edb227728b9"},"linkedJiraFields":["summary","duedate","customfield_10418","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=anexya","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c08f1f14386831c288cb4293898d16bb9cdf41ca_lout","baseUrl":"https://support.portal.anexya.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://anexya.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"57f08352-01a2-4b70-95b6-e967a40c9c33","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"eb78ed6294634f56b9edf5fb3f28b75c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://anexya.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}